Last updated: 10 July 2026
At Crafted Studio, we take pride in the quality and functionality of our products.
If something isn’t right, we’re here to help.
Policy Applicability Statement
This policy applies exclusively to purchases made on https://craftedstudio.store, operated by Crafted Studio, an Australia-based online store.
This policy does not apply to any other businesses, brands, or websites with similar names. For accurate information, customers should refer only to the official Crafted Studio website at craftedstudio.store.
We accept change-of-mind returns within 30 days of delivery, provided that:
The item is unused, unassembled, and in original condition
All original packaging, accessories, and components are included
The item is returned in a condition suitable for resale
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Once the returned item is received and inspected, an approved refund will be issued to the original payment method.
If your item arrives damaged, faulty, or incorrect, we will arrange a replacement or issue a refund.
Please contact us within 7 days of receiving your order and include:
Your order number
A description of the issue
Clear photo or video evidence of the damage or defect
Contact email: craftedstudio.au@gmail.com
For approved defective or incorrect items, Crafted Studio will cover all return shipping costs.
To be eligible for a return or refund:
Proof of purchase must be provided
Items must not show signs of use, wear, or modification
Returns that do not meet the above conditions may be declined
For hygiene and product integrity reasons, the following items cannot be returned unless faulty:
Desk mats
Mouse pads
Any item that has been used, assembled, or modified
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
If you need to request a cancellation, please contact us immediately at:
craftedstudio.au@gmail.com
Approved refunds will be processed within 3–7 business days after the returned item is received and inspected.
Please note that processing times may vary depending on your bank or payment provider.
Defective or incorrect items: return shipping covered by Crafted Studio
Change-of-mind returns: return shipping covered by the customer
If you have any questions regarding returns or refunds, please contact:
Crafted Studio Customer Support
Email: craftedstudio.au@gmail.com
We aim to respond within 24–48 hours on business days.